This policy is provided as a starting template and is pending legal review. It has not been reviewed or approved by an attorney. Delete this notice once counsel has approved the wording.
Overview
Effective date: [EFFECTIVE DATE]
This page explains how we ship orders and how returns and refunds work. It applies alongside our Terms of Service.
Commercial pricing is all-in. The prices shown to approved wholesale accounts include shipping and hazardous materials handling, so there is no separate freight charge or hazmat surcharge added at checkout. Products are sold in full case quantities only — partial cases and single units are not available on this site.
Order processing
Orders are processed on business days, excluding weekends and public holidays. Most orders leave our facility within [ORDER PROCESSING TIME] business days. During busy periods or when stock is being replenished, processing can take longer, and we will let you know if that happens.
Shipping methods and destinations
We ship within [SHIPPING DESTINATIONS]. Available carriers and service levels are shown at checkout. Delivery estimates are provided by the carrier and are not guaranteed.
How ClO₂ products are shipped
Some Reset ClO₂ products are shipped in accordance with the transportation rules that apply to them. This can limit the carriers and service levels available, affect delivery to some addresses, and rule out certain destinations. Any such restriction is applied at checkout.
Damaged, lost, or incorrect shipments
Please inspect your shipment on arrival. If an order arrives damaged, incomplete, or incorrect, contact us at info@CLO2Remedies.com as soon as possible and no later than [DAMAGE CLAIM WINDOW] days after delivery. Keep the packaging and, where you can, send photographs of the outer carton and the affected products — carriers usually require them for a claim.
Returns
To request a return, email info@CLO2Remedies.com with your order number and the reason for the return. Do not ship anything back before we have authorised the return; unauthorised returns may not be accepted or refunded.
- Return requests must be made within [RETURN WINDOW] of delivery.
- Products must be unopened, unused, and in their original packaging, in full unopened cases.
- We will confirm the return address and any reference number when we authorise the return.
Items we cannot accept back
- Products that have been opened or used.
- Products that cannot be returned by carrier under the transportation rules that apply to them.
- Products that are damaged by conditions of storage or use after delivery.
- Clearance, closeout, or custom items identified as final sale at the time of purchase.
Refunds
Once we receive and inspect an authorised return, we will let you know whether it is approved. Approved refunds are issued to the original payment method and typically appear within [REFUND PROCESSING TIME] business days, depending on your bank or card issuer.
Because commercial prices are all-in, the shipping and handling component of an order is not refunded separately unless the return is the result of our error. We may apply a restocking fee of [RESTOCKING FEE] where a return is not the result of our error.
Exchanges
The quickest way to exchange an item is to return the original for a refund once we have authorised it, and place a new order for the item you want.
Contact us
[COMPANY LEGAL ENTITY]
[BUSINESS ADDRESS]
info@CLO2Remedies.com